Frequently Asked Questions
Everything you need to know about your Stine Goya shopping experience.
What is your international shipping policy?
We ship worldwide from our warehouse in Denmark. Delivery typically takes 2-5 business days depending on your location. Free shipping is available on orders above a specific threshold, which varies by country.
How do I return or exchange an item?
You can return your items within 14 days of receipt. All returns must be in original condition with tags attached. Please use our online portal to generate a prepaid return label and follow the instructions provided.
How can I find the right size for me?
Each product page features a detailed size guide. Stine Goya garments generally follow European sizing. If you are between sizes, we recommend checking the specific measurements in the description or contacting our customer service for advice.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. We also support digital payment solutions such as PayPal, Apple Pay, and Klarna for flexible financing in selected regions.
How do you ensure the sustainability of your collections?
Sustainability is a core pillar of Stine Goya. We are committed to increasing the use of recycled, organic, and certified fibers in every collection. You can find specific material compositions on each product's details page.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.